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Job Posting

Direct Service Support Staff – JB1020

Job Type: Permanent - Full Time
Hours per Week: TBD
Start Date: Immediate, Closing Date: Nov 21, 2022

Salary: TBD
Location: Calgary Area/Region

Calgary Alternative Support Services (CASS) is a Not-For-Profit Human Service Agency founded in 1988 to support people with disabilities to escape segregation and discrimination and live, work, play and, contribute to their communities. CASS’s work is a combination of advocacy, community development, and service to the people of Calgary.

Calgary Alternative Permanent Supportive Housing is seeking experienced, flexible and self-motivated staff to support individuals in service. The Direct Service Support Staff maintains service delivery based on the values inherent in CASS’s mission, the principles of cultural proficiency, the tenets of harm reduction, and the housing first philosophy. Direct Service Support Staff are responsible for providing support services to the tenants in their daily activities to help them reach their goals and celebrate their successes toward self-sufficiency.

This position is accountable for ensuring service delivery quality by supporting the tenants. The position will work directly with clients and, as such, will be required to provide information, support, and coaching assistance to tenants, intervene in tenant crises, advocate on behalf of tenants, engage with clients, and foster client independence through strength and confidence building as well as acknowledging current strengths. A criminal record check with a vulnerable sector check is also necessary for security purposes.

The schedule for this role will be a two (2) week rotation where week 1 (40 Hours): Saturday from 15:00 to 23:00, Sunday and Monday from 07:00 to 15:00, Tuesday and Wednesday from 15:00 to 23:00, Week 2 (32 hours): Sunday and Monday from 07:00 to 15:00, Tuesday and Wednesday from 15:00 to 23:00.

Key knowledge and responsibilities include:

  • Provides individualized, client-centered support to tenants
  • Assisting case managers by identifying potential problems and reporting any difficulties
  • Providing input to the Director, Program Coordinator, and caseworkers about the development of appropriate program plans
  • Monitoring client physical, mental health, and addiction issues and reporting to the team
  • Recognizing, analyzing, and responding to potential emergencies such as aggressive/anti-social behaviors to ensure no harm comes to the tenant, the staff, other tenants or the public
  • Assisting tenants in the navigation of additional support services for health and wellness and addressing mental health substance abuse issues, medication management and any other risk factors that could impede maintaining permanent housing by consulting the team
  • Connects individuals to services offered in-house at Langin Place and Stepping Stone Manor
  • Contributing to the evaluation of tenants’ progress and documenting to file
  • Delivering client-centered support services following a “housing first” and “client-directed” philosophy to tenants as part of a dedicated team;
  • Following prescribed policies and procedures associated with the landlord
  • Establish respectful and professional boundaries while developing positive working relationships with tenants.
  • Document tenant behavior and needs as well as program issues using the communication log book, incident reports, and client files
  • Other duties as requested by the Supervisor and the Director or designate.

Required Education:

Diploma or equivalent experience in Disability Studies

Required Training:

CASS requires that all employees, sub-contractors, practicum students, and volunteers are current in the following training: (must be completed within the outlined days from hire date)

Within 10 days of working with clients

  • Review Calgary’s 10-year Plan to End Homelessness, including Aboriginal Plan to End Homelessness, Youth Plan to End Homelessness, Homeless Charter of Rights
  • Personal Information Protection Act (PIPA)
  • Protection of Persons in Care Act (PPCA)
  • Case Management for Ending Homelessness Standards of Practice
  • Practice model utilized within the program
  • Program’s code of ethics/ethical conduct
  • Introduction to the individuals being served within the CHSSC
  • Introduction/overview to strategies and techniques used to engage with clients
  • Case Management for Ending Homelessness Standards of Practice
  • Read the CAPSH Operations Manual
  • Freedom of Information and Protection of Privacy Act (FOIP) Training
  • Statement of Confidentiality


Within 60 days of hire date

  • Police Information Check with Vulnerable Sector Check to be provided within 60 days of hire – Responsibility of the employee to provide the original police check or receipt to show proof of initiating the police check must be provided to CASS Human Resources by the end of the first day of employment. Police Information Checks must be renewed every three (3) years
  • Read the CASS Policy and Procedures Manual and sign a “Confirmation of Understanding of the Policy and Procedures Manual” (must be renewed each time the CASS Policy & Procedures Manual is updated)
  • Occupational Health and Safety Awareness Training for Workers (Alberta)*
  • Using a Fire Extinguisher Training
  • WHMIS 2015 Training
  • Workplace Violence and Harassment – Online training offered at CASS
  • Crisis Prevention & Intervention (CPI) training – Courses offered at CASS (expires every 3 years)
  • Covid-19 Employee Health and Safety Training – Online training offered at CASS

Within 6 months of hire date

  • Emergency First Aid – Level A CPR & AED – Found through OHS certified partner (expires every 3 years)
  • Suicide Prevention Training (expires every 3 years)
  • Disease Education and Prevention/Harm Reduction equivalent (expires every 3 years)
  • Motivational Interview Training – may be met through existing education
  • Mental Health First Aid – offered at CASS or other

Within 9 months of hire date

  • Complete 6 hours of training/orientation in Cultural Sensitivity/Diversity and documentation on an annual basis of a minimum of 4 hours of ongoing learning (expires annually)
  • Complete 6 hours of training in Aboriginal Awareness Training (expires annually)


Experience supporting individuals with mental health and addiction issues.

Other Requirements:

Understanding of Harm Reduction and the Person-Centered Service Model

How to apply?

Please email your resume and cover letter to: and include your First Name, Last Name and Job Reference number in the subject line.

Alternative ways to submit your resume:
Fax: 403.283.0691
Mail: Calgary Alternative Support Services Attn: Jobs at CASS;
2335 - 30th Avenue NE Calgary Alberta, T2E 7C7

Only applicants suitable for the role will be contacted. No phone calls please.