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Job Posting

Information Technology Administrator – KM0719

Job Type: Permanent - Full Time
Hours per Week: 37.5 hours/week
Start Date: Immediate/Negotiable, Posting Closing Date: July 28, 2021

Salary: TBD
Location: CASS main office & various locations in Calgary, AB

Calgary Alternative Support Services (CASS) is a Not-For-Profit Human Service Agency founded in 1988 to support people with disabilities to escape segregation and discrimination and live, work, play and, contribute to their communities. CASS’s work is a combination of advocacy, community development, and service to the people of Calgary.

CASS is looking to add an IT Administrator to our team. This role will report to the Director of Operations and be responsible for the full cycle IT offerings to the agency. The schedule for this role will be Monday to Thursday, 8:00 am – 4:00 pm. This role will provide dynamic experiences that range from but are not limited to:

  • maintaining Local Area Networks, Servers, and connectivity with satellite offices
  • maintaining agency websites
  • support of an Enterprise Resource Planning software solution that integrates Finance, HR, and Payroll operations
  • development of agency IT infrastructure in support of continued growth
  • Supporting senior leadership through the provision of expert advice as it relates to Information Technology
  • end-user support

A successful candidate will bring a positive, upbeat attitude and a curiosity to learn and engage with our business; take pride in asking strategic questions and taking a proactive approach to craft solutions to improve our current processes and offerings, and be a positive facilitator of IT-related conversations with an audience of varying degrees of technical knowledge.

Key knowledge and responsibilities include:

  • Provision, manage and terminate accounts within Windows Active Directory and Azure, proprietary database solutions, phone systems, etc.
  • ongoing implementation of and transition to Azure Active Directory
  • Maintain agency computer software & hardware components, networks, servers, databases, and phone system
  • Perform troubleshooting of tier 1 – 3 technical issues for in-house and remote locations
  • maintain agency websites to increase agency utilization and experience
  • Purchase and deployment of new software and hardware solutions
  • Creation and maintenance of IT documentation and reference materials
  • Support IT training initiatives
  • Development and maintenance of internal IT policies

Required Education:

Diploma/Degree in Information Management Systems or another related program

Required Training:

CASS requires that all employees, sub-contractors, practicum students, and volunteers are current in the following training: (must be completed within 60 days of hire)

  • Abuse Awareness Training(Includes PDD Abuse Protocol)
  • Health & Safety Training
  • Emergency First Aid – Level A CPR & AED or Standard First Aid – Level A CPR & AED
  • Crisis Prevention and Intervention
  • Introduction to Your Role via Open Future Learning
  • Challenging Behaviours via Open Future Learning
  • Challenging Behaviours II: Forms and Policy
  • Workplace Violence and Harassment
  • Infection Prevention and Control
  • Covid-19 Employee Health and Safety
  • Trauma-Informed Care Training
  • Harm Reduction Training
  • Medication Administration Training
  • Mental Health First Aid

CASS also requires of every employee:

  • A Police Information Check with a Vulnerable Sector Check
  • Completion of a “Statement of Confidentiality”
  • Completion of a “Confirmation of Understanding of the CASS Policy & Procedures”


Mandatory 3+ years of experience as an IT/Systems/Network Administrator or other related roles
Experience with Microsoft Azure Active Directory
Experience with Linux Server Administration is a strong asset
Experience with Microsoft Business Central is a strong asset
Experience with Drupal an asset

Other Requirements:

A vehicle/valid driver’s license is essential

How to apply?

Please email your resume and cover letter to: and include your First Name, Last Name and Job Reference number in the subject line.

Alternative ways to submit your resume:
Fax: 403.283.0691
Mail: Calgary Alternative Support Services Attn: Jobs at CASS;
2335 - 30th Avenue NE Calgary Alberta, T2E 7C7

Only applicants suitable for the role will be contacted. No phone calls please.