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Job Posting

CAPSH Full Time Direct Service Support Worker

Job Type: Permanent - Full Time
Hours per Week: 40
Start Date: Immediately

Salary: TBD
Location: Calgary Area/Region

Calgary Alternative Support Services (CASS) is a Not-For-Profit Human Service Agency founded in 1988 to support people with disabilities to escape segregation and discrimination and live, work, play and, contribute to their communities. CASS’s work is a combination of advocacy, community development, and service to the people of Calgary.

CAPSH is looking for a full time team member to join our team at Langin Place or Stepping Stone Manor. We are looking for an enthusiastic and passionate individual who is experienced in supporting populations at risk of or transitioning from homelessness, experiencing mental health, addictions, disability, or other barriers and a demonstrated willingness to learn.

The successful candidate will utilize a harm reduction approach and will support tenants in systems navigation and overcoming barriers using a person centered and unconditional positive regard approach. This position is also responsible for mediating conflict, supporting tenants with meeting goals and maintaining housing, maintaining strong communication, and light janitorial duties.

The successful candidate will also be a strong and effective communicator and demonstrated ability to work well within a team environment that can be fast paced and requires effective response to immediate crises.

Key knowledge and responsibilities include:

• Possess an understand of challenges related to addiction and homelessness issues
• Providing intervention, support and recreational services for tenants as required
• Providing support counseling and collaboration on individual goal plans, crisis intervention
• Establish yourself as an available, approachable resource for tenants and staff
• Encourage/facilitate skill building in tenants’ communications and relationship building skills
• Knowledge of appropriate Calgary resources and referrals
• Advocate and support individuals with other agencies and referrals
• Provide landlord and tenant support including intervention or problem solving as needed
• Ensure only tenants and supervised guests are in the building
• Complete a “Walk Around” on a random schedule to ensure outside doors are locked/secured on hallway/stair and remove any obstructions or hazards.
• Observe client activity in the building
• Maintain daily activity records
• Complete data entry as required
• Perform some light janitorial duties


Required Education:

Diploma or equivalent experience in Disability Studies.

Required Training:

CASS requires that all employees, sub-contractors, practicum students, and volunteers are current in the following training: (must be completed within the outlined days from hire date)

 Within 10 days of working with clients

  • Review Calgary’s 10-year Plan to End Homelessness, including Aboriginal Plan to End Homelessness, Youth Plan to End Homelessness, Homeless Charter of Rights
  • Personal Information Protection Act (PIPA)
  • Protection of Persons in Care Act (PPCA)
  • Case Management for Ending Homelessness Standards of Practice
  • Practice model utilized within the program
  • Program’s code of ethics/ethical conduct
  • Introduction to the individuals being served within the CHSSC
  • Introduction/overview to strategies and techniques used to engage with clients
  • Case Management for Ending Homelessness Standards of Practice
  • Read the CAPSH Operations Manual
  • Freedom of Information and Protection of Privacy Act (FOIP) Training
  • Statement of Confidentiality

Within 60 days of hire date

  • Police Information Check with Vulnerable Sector Check to be provided within 60 days of hire – Responsibility of the employee to provide the original police check or receipt to show proof of initiating the police check must be provided to CASS Human Resources by the end of the first day of employment. Police Information Checks must be renewed every three (3) years
  • Read the CASS Policy and Procedures Manual and sign a “Confirmation of Understanding of the Policy and Procedures Manual” (must be renewed each time the CASS Policy & Procedures Manual is updated)
  • Occupational Health and Safety Awareness Training for Workers (Alberta)*
  • Using a Fire Extinguisher Training
  • WHMIS 2015 Training
  • Workplace Violence and Harassment – Online training offered at CASS
  • Crisis Prevention & Intervention (CPI) training – Courses offered at CASS (expires every 3 years)
  • Covid-19 Employee Health and Safety Training – Online training offered at CASS

Within 6 months of hire date

  • Emergency First Aid – Level A CPR & AED – Found through OHS certified partner (expires every 3 years)
  • Suicide Prevention Training (expires every 3 years)
  • Disease Education and Prevention/Harm Reduction equivalent (expires every 3 years)
  • Motivational Interview Training – may be met through existing education
  • Mental Health First Aid – offered at CASS or other

Within 9 months of hire date

  • Complete 6 hours of training/orientation in Cultural Sensitivity/Diversity and documentation on an annual basis of a minimum of 4 hours ongoing learning (expires annually)
  • Complete 6 hours of training in Aboriginal Awareness Training (expires annually)


Experience supporting individuals with mental health and addictions issues.

Other Requirements:

Understanding of Harm Reduction and the Person Centered Service Model

Should there be a match with your qualifications and available vacancies, you will be contacted by a hiring manager. We do not provide individual applicants with updates unless you have been selected to go through the interview process.

How to apply?

Please email your resume and cover letter to: and include your First Name, Last Name and Job Reference number in the subject line.

If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that you can both benefit from our referral program.

Alternative ways to submit your resume:
Fax: 403.283.0691
Mail: Calgary Alternative Support Services Attn: Jobs at CASS;
Suite 310 - 525 28th Street SE Calgary Alberta, T2A 6W9

Only applicants suitable for the role will be contacted. No phone calls please.