CASS Response to the COVID-19 Pandemic: Read More.

Job Posting

CAPSH Relief Support Worker

Job Type: Relief
Hours per Week: Various Hours Available
Start Date: On-Going

Salary: Based on qualifications
Location: Downtown Calgary

Calgary Alternative Support Services is continously looking for people to support our clients on a casual basis at our Langin Place and Stepping Stone Mannor locations.

Langin Place and Stepping Stone are permanent supportive housing facilities for individuals that suffer from complex mental health and addiction issues. The successful applicant must have an understanding of the Harm Reduction and Person-Centred Models of Services.

The Relief Support Worker position is responsible for but not limited to;

  • Walk arounds on a random schedule ensuring outside doors are locked and secured
  • Ensure only tenants and supervised guests are in the building
  • Mediate any potential problems between tenants and guests, or any outside agencies
  • Intervention and support services for tenants as situations arise
  • Maintain communication log and write up incident reports when required
  • Light janitorial duties

All CASS Staff must provide a Criminal Record Check with Vulnerable Sector Check upon hire (a criminal record check completed within the last six months is acccepted).

Required Education:

Social Services Diploma/Degree or equivalent

Required Training:

Within 10 days of working with clients

  • Review Calgary’s 10-year Plan to End Homelessness, including Aboriginal Plan to End Homelessness, Youth Plan to End Homelessness, Homeless Charter of Rights
  • Personal Information Protection Act (PIPA)
  • Protection of Persons in Care Act (PPCA)
  • Case Management for Ending Homelessness Standards of Practice
  • Practice model utilized within the program
  • Program’s code of ethics/ethical conduct
  • Introduction to the individuals being served within the CHSSC
  • Introduction/overview to strategies and techniques used to engage with clients
  • Case Management for Ending Homelessness Standards of Practice
  • Read the CAPSH Operations Manual
  • Freedom of Information and Protection of Privacy Act (FOIP) Training
  • Statement of Confidentiality
  • Proof of Immunization Records – All new hires will be required to be fully immunized against COVID-19 for their first day of work

Within 60 days of hire date

  • Police Information Check with Vulnerable Sector Check to be provided within 60 days of hire – Responsibility of the employee to provide the original police check or receipt to show proof of initiating the police check must be provided to CASS Human Resources by the end of the first day of employment. Police Information Checks must be renewed every three (3) years
  • Read the CASS Policy and Procedures Manual and sign a “Confirmation of Understanding of the Policy and Procedures Manual” (must be renewed each time the CASS Policy & Procedures Manual is updated)
  • Occupational Health and Safety Awareness Training for Workers (Alberta)*
  • Using a Fire Extinguisher Training
  • WHMIS 2015 Training
  • Workplace Violence and Harassment – Online training offered at CASS
  • Crisis Prevention & Intervention (CPI) training – Courses offered at CASS (expires every 3 years)
  • Covid-19 Employee Health and Safety Training – Online training offered at CASS

Within 6 months of hire date

  • Emergency First Aid – Level A CPR & AED – Found through OHS certified partner (expires every 3 years)
  • Suicide Prevention Training (expires every 3 years)
  • Disease Education and Prevention/Harm Reduction equivalent (expires every 3 years)
  • Motivational Interview Training – may be met through existing education
  • {Case Management Training}
  • Mental Health First Aid – offered at CASS or other

Within 9 months of hire date

  • Complete 6 hours of training/orientation in Cultural Sensitivity/Diversity and documentation on an annual basis of a minimum of 4 hours of ongoing learning (expires annually)
  • Complete 6 hours of training in Aboriginal Awareness Training (expires annually)


Knowledge in supporting adults with mental health and addictions preferred

How to apply?

Please email your resume and cover letter to: and include your First Name, Last Name and Job Reference number in the subject line.

If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that you can both benefit from our referral program.

Alternative ways to submit your resume:
Fax: 403.283.0691
Mail: Calgary Alternative Support Services Attn: Jobs at CASS;
Suite 310 - 525 28th Street SE Calgary Alberta, T2A 6W9

Only applicants suitable for the role will be contacted. No phone calls please.